Return policy

Returns & refunds

We want you to love what you bring home.

If something isn't right, we'll make it right. Our return policy is designed to be simple, fair, and stress-free — because your peace of mind matters as much as your purchase.


30
days to return
5–7
days for refund
Free
on defective items

Eligibility


What can be returned

We accept returns on most items within 30 days of delivery, provided they meet the conditions below.

Eligible for return
  • ✓ Unused, in original condition
  • ✓ Original packaging intact
  • ✓ Returned within 30 days of delivery
  • ✓ Defective or damaged on arrival
  • ✓ Wrong item received
Not eligible
  • ✗ Used or visibly worn items
  • ✗ Items without original packaging
  • ✗ Returned after 30 days
  • ✗ Sale or final-sale items
  • ✗ Personal care / hygiene products

Process


How to start a return

Starting a return takes less than 2 minutes. Follow these steps:

1
Contact us — email us at maisonzenvibe@gmail.com with your order number and reason for return.
2
Get approval — our team will review your request and respond within 1–2 business days with return instructions.
3
Ship it back — securely repackage the item and send it using the instructions provided. Keep your tracking number.
4
Receive your refund — once we receive and inspect the item, your refund will be processed within 5–7 business days.
Please do not send items back without prior approval. Unapproved returns may not be accepted and could delay your refund.

Refunds


How refunds work

Approved refunds are issued to your original payment method. Here's what to expect:

Once we receive your return and confirm it meets our conditions, we'll process your refund within 5–7 business days. You'll receive a confirmation email as soon as it's issued.

Please allow an additional 2–5 business days for your bank or card provider to reflect the credit.

Defective or incorrect items: If your item arrived damaged, defective, or was not what you ordered, we will cover return shipping and issue a full refund or send a replacement — whichever you prefer. Just send us a photo within 7 days of delivery.

Shipping costs


Who covers return shipping?

Return shipping costs depend on the reason for the return:

Our fault (damaged, defective, wrong item): We cover the full cost of return shipping.

Change of mind or preference: The customer is responsible for return shipping costs. We recommend using a tracked service — we cannot accept responsibility for items lost in transit.

Original shipping fees are non-refundable unless the return is due to our error.

Exchanges


Want a different item?

We currently don't process direct exchanges. If you'd like a different product, simply return your original item (following the steps above) and place a new order once your refund is confirmed. This ensures the fastest turnaround for you.


Still have questions about your return or refund? Our team is happy to help — reach out and we'll get back to you within 1–2 business days.

Contact us